The hotel industry is a tough one to be in considering how transparent customer reviews can be during the internet age. Here are some things every hotel owner should bear in mind to make sure you get that 5-star rating from guests.
Keep up with emergencies
Always be prepared for emergency needs, especially when it relates to the comfort of your customers. For example, you’d want to make sure there are emergency AC repair services in Riverton, so there’s never an unusable room — especially during the peak season.
You’ll also want to make sure there’s a generator for power failure, an excellent water pressure, and so on. Always have a Plan B when it comes to comfort aspects of the hotel.
Keep your data safe
Make sure your data is kept your own. Customer data is valuable in the service industry which means that you’ll want to keep your information close. Partner only with services that offer the same transparency and integrity as you do.
Resources are one of the most common issues for the independent hotel owner. Therefore, you’d want to partner up with other service providers to minimize overhead. For example, you can partner up with a shuttle service instead of owning your own vans.
You can also have your laundry done by an independent company instead of washing up on your own. This helps you save on the staff as well as save on operating space. Partner up with local joints for food deliveries, massages, and more.
Choose to have many of your services available online. Booking and online payments significantly decrease the amount of work your people have to do, thereby allowing you to operate even on a skeleton staff. If you can automate it, then do so.
Of course, those are just some of the things to bear in mind to keep hotel reputation great. Remember to keep your online presence thriving to capture the attention of the market.